Frequently Asked Questions
What products do you manufacture?
We specialize in Jacquard uppers, Shale uppers, double Jacquard uppers, sandwich mesh, fishnet mesh, and more.
What industries are your products used in?
Shoe factory, athletic shoe factory
Do you offer customization or OEM/ODM services?
Customization services available; production based on drawings or samples. We support OEM/ODM partnerships.
Can I customize the packaging?
Sure. We offer neutral packaging or can print logos and labels according to customer requirements.
Are your products certified?
Yes, we can provide ISO, CE, RoHS, and other certifications upon request.
Can you provide brochures?
We offer free e-brochures.
How can I get a quotation?
Please send us your drawings/specs/materials/quantities to our email and Leave your email, and we will provide a quote promptly to your email.
Can you do EXW/FOB/CIF/DDP terms?
Yes, we support various Incoterms. Main shipping ports are Shanghai 、 Ningbo and Shenzhen.
What markets do you serve?
We serve clients in the USA, UK, Germany, Australia, Japan, the Middle East, and Southeast Asia.
Can I get a sample first? How long does it take?
Yes, samples are available. It usually takes 3–7 days depending on the complexity.
What’s the lead time for bulk orders?
Bulk orders usually take 15–30 days, may vary during peak season or special materials.depending on the order.
Do you have stock? Is delivery on time?
Mesh fabric is in stock. We strictly adhere to the delivery schedule for production and shipment.
Can I mix different models in one order?
Yes, mixed orders are welcome to help you reduce inventory burden.
What are your shipping methods?
We ship by air, sea, or express. FOB, CIF, DDP terms are available.
Do you accept long-term partnerships or distributor agreements?
Yes, we welcome long-term partnerships and offer special pricing and support.
Where is your factory located? Can we visit?
Our factory is located in Xin County, Baoding, Hebei Province, China. We welcome you to schedule a visit.
What payment methods do you accept?
We accept T/T, L/C, PayPal, Alibaba Trade Assurance, etc.
Can you issue an invoice?
Yes, we provide proforma and commercial invoices for customs and payment purposes.
Can you sign a Non-Disclosure Agreement (NDA)?
Yes, we respect your IP and can sign an NDA before cooperation.
Do you provide a product manual or video?
Yes, PDF manuals and operation videos are available for each product.
Can you provide product training?
Yes, remote training are available to help clients understand the product quickly.
Do you offer after-sales service?
Yes, we provide warranty support. If there’s a quality issue, we offer returns or replacements.
Contact us immediately
If you haven’t found a satisfactory answer or have any further questions, feel free to contact our customer service team at any time. We will provide you with professional assistance and support.